For Shopify

Counterhand

The AI store manager. Customers email, text, call or DM; Counterhand looks the order up, answers with the truth and a real date, and stays inside the rules you set.

Every channel, one inbox

Email, text, phone and Facebook/Instagram DMs land in one place with the order already looked up.

Answers inside your policies

A policy engine decides what the store can offer — refunds, returns, pre-order rules — and the AI only explains and delivers it. It never promises what you wouldn't.

Live call monitoring + staff safety

Watch phone calls as they happen and take over with one click. When staff have the call, the assistant stays on as a silent safety monitor: abuse gets one warning, a repeat ends the call, and the customer gets a written follow-up so the order still gets solved.

Humans keep the money

Refunds and cancellations are staged as order tags for a person to click in Shopify. Nothing moves on its own.

Assist or Auto

Start with every reply waiting for your approval. Flip to Auto when you trust it; uncertain or costly cases still wait for you.

Follows through

Said "I'll let you know when it ships"? The moment the fulfillment lands, the customer hears about it.

Plans from $39/month, 14-day free trial, billed through Shopify. · Privacy · Terms · Support